Support
If you encounter any problems with your internet connection of if you have questions or proposals to make there is the possiblity of contaction us.
For every request there are appropriate channels. Please use the appropriate one. Otherwise there may be delays or in worst case no answer at all.
To receive help you follow these rules:
Genereal questions and contact
If you are having general questions, wishes or proposals, feel free to write an e-mail to support(at)hadiko.de.
Only e-mail is appropriate for this kind of query
If you would like to buy cables, please come to our office hours.
Hadinet Room
Location:The room is located in the cellar of the p-wing. The entrace is in south side of the k2 next to the phone box.
See the foto series depicting the way.
office hours
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | |
|---|---|---|---|---|---|---|
| Time | - | 8pm - 8.30pm | - | 8pm - 8.30pm | - | - |
First workday of the month: There are additional office hours on the first workday of a month from 7pm to 8pm.
Configuration problems
- Ask your floor-neigbours. This will help in most cases. There are also Configuration instructions on the homepage.
- Describe your problem in IRC (#help@irc.hadiko.de:6667)
- Write an e-mail to : support(at)hadiko.de
The first two points are usally the fastest way. Please consider this order, to ensure the least amount of effort for the HaDiNet.
E-Mail / Mailinglists
For any problems considering e-mail or mailing lists, please contact the postmaster.
There are two possibilites to do this:
- #help@irc.hadiko.de:6667
- support(at)hadiko.de
Please note: Most requests can't be solved via IRC because of their complexity.
Network failures
The HaDiNet tries to minimize down time of services and the network. To do this services are continuously monitored, so if there is any failure the HaDiNet Tutors are notified imidiatelly
- Check with your floor neigbour if she/he also encounters problems with her/his internet connection
- Contact a HaDiNet tutor via
- E-Mail: support(at)hadiko.de
- IRC: #help@irc.hadiko.de:6667
Please note that there might be a response delay.
Finances
If you are encountering any problems with your debit please contact the treasurer
This is only possible via sending an e-mail to kasse.hadinet (at) hadiko.de
Attention! For changes of your bank account information please contact sombody of the user management.
